When software or an application is developed, it’s obvious to have some glitches and errors in it. Because software is developed by a team of imperfect creatures i.e we humans, hidden mistakes in the software products are also common. That’s the reason why tracking defects is the most important and inevitable part of an application lifecycle management. Defect tracking means to evaluate the quality of software before an organization goes live with it. It also focuses on uncovering as many errors and defects as possible early in the software development life-cycle.
Even though detecting errors early is the top-notch objective of every organization in the terms of software development, yet many agile teams have abandoned the idea of defect tracking. Because they claim that this process of tracking defects and errors will generate unnecessary overhead and prevent effective communication between testers and developers. There is a truth, but there are some ways to benefit from defect tracking without defects.
However, it is not uncommon for defect tracking tools to be used by software development and quality assurance teams. This can be remedied by implementing best practices throughout the defect tracking process.
Here we are revealing some of the best practices that you may follow to effectively track defects in your software development life-cycle;
Adopt a Unified Approach to Track Defects
By adopting a unified method for defect tracking, an organization can reap quite a large number of benefits. Similar defect tracking methods and tools must be used by developers and testers to make sure that appropriate steps are taken to manage changes. Ensure that all teams using defect tracking tools are involved and get feedback from them, including development, quality assurance, customer service, on-site representatives, project managers, partners, and managers. By soliciting opinions, each group becomes a stakeholder in the system, thereby ensuring the continued success of the defect tracking project.
Don’t complicate things
Quality assurance teams often ignore simplicity while implementing defect tracking tools. Even most complicated applications do little good if they are not used. It is easy for users to report defects, and users should be able to easily interact with the system. An easy-to-use system will motivate users to engage in the defect reporting process.
Relevant terminology must be used
Defect tracking tools must be simple and impulsive. When creating an input screen for capturing defect information, it is necessary to properly understand what each field represents. It is recommended to the system administrator that he/she must spend as much time as possible on the initial configuration of the system, working with the project manager and team members to make sure that the terminology being used is familiar to the organization.
Clear and reproducible defects must be written
Quality assurance teams often waste their time while inputting incorrect or incomplete information based on the bad information, or must constantly ask for clarification of the problem of poor records. An important part of writing defects is that they must be carefully classified. Improperly classified defects may cause more attention than necessary, which will waste valuable time and resources, or may ignore important defects because the severity is set too low.
Use of screenshots to reduce ambiguity
Software defects often have visual components that cannot be adequately described. Failures of screenshots must be attached to reduce ambiguity and confusion. Screenshots make the defect reporting process simple as per the requirement of some organization. These are particularly useful when team members speak different languages.
Avoid duplicating defects
A defect report is very helpful. Excess amounts of reports on the same defects are not. To minimize duplication, users should query the database before submitting defects. Make sure to run some simple queries in the database to determine whether the defect already exists.
Change management integration
Testers can directly access the information that represents the fixture of defects, via linking the changes in source codes to the corresponding defects. Quality assurance team members will be able to easily obtain information related to the repair of specific defects that exist in a specific version so that the test plan can be executed more efficiently.
Some practices are considered as best as these assert that there are modern methods and technologies which can be used to achieve effectiveness. The same goes for the above-mentioned practices of tracking defects because they make it possible for the organizations to be more productive than ever before and strengthen their product development process.